Last Updated: March 26, 2026
Dogs & Cats is a pet accessories and apparel brand operated by EcomLift Group LLC, incorporated under the laws of the State of Wyoming, United States. We currently ship to and serve customers located in the United States only.
For any questions, concerns, or assistance, you may contact us at:
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM MT We aim to respond to all inquiries within 24 hours.
To the best of our knowledge, the descriptions, images, and specifications of products listed on our website are accurate, truthful, and up to date. Product images are intended to be representative of the actual items sold, and descriptions are intended to reflect the size, colour, material, and finish of the goods; however, minor variations may occur.
We strongly recommend checking the size chart provided on each product page before placing your order to ensure the best fit for your pet. Our support team is available to assist with sizing guidance prior to purchase.
We reserve the right to limit product sales, quantities, or services, discontinue products, or modify descriptions or pricing at our sole discretion. We cannot guarantee that product colours will display identically across all devices.
All prices are stated in USD ($) and are exclusive of applicable sales tax, which is calculated based on your delivery address and displayed separately at checkout before you complete your purchase. Prices may be subject to change without prior notice but will not affect orders already confirmed.
Order acceptance and pricing errors. Your receipt of an order confirmation email does not constitute our acceptance of your order, nor does it confirm our offer to sell. It is only a confirmation that we received your order. We reserve the right, without prior notice, to limit or cancel quantities purchased, to refuse or cancel any order (including after it has been submitted or confirmed), and to correct any pricing, product description, or availability error, even after an order has been placed. If we cancel an order or correct a pricing error after you have been charged, we will notify you and issue a full refund of any amount paid for the cancelled or corrected item.
Payment must be made in full at the time of purchase. We accept all major debit and credit cards, as well as PayPal, Apple Pay, Shop Pay, and other secure payment methods indicated on our website.
Invoices. We do not include a physical invoice or receipt inside your package. Your order confirmation email serves as your official receipt and electronic invoice; please retain it for your records, warranty claims, customs purposes, or any return or refund request.
We aim to dispatch all orders within 1 to 3 business days of confirmation. Our estimated total delivery window (order handling plus transit) is 5 to 10 business days, as detailed in our Shipping Policy; this is an estimate only and not a guaranteed delivery date. Actual delivery may take longer due to carrier delays, customs processing, or other factors outside our control. Shipping costs are clearly displayed at checkout.
Delay notice. If we become aware that we cannot dispatch your order (meaning generate a shipping label and tracking number and hand it to a carrier) within 14 days of purchase, we will notify you by email as soon as reasonably possible and offer you the choice to (a) continue waiting, or (b) cancel your order for a full refund. Once a tracking number has been issued, your order is considered dispatched, even if tracking shows little or no movement for a period of time. Because your order may travel internationally before reaching the domestic carrier network, it is normal for tracking to show no scan activity for up to 7 to 10 days in transit. This gap in tracking updates does not mean your order was not dispatched and does not itself entitle you to cancel your order or a refund. An order is only treated as lost, and becomes automatically eligible for a full refund, if it has not been delivered within 30 days of the purchase date, as described in Section 6 (Lost Package Policy) of our Return & Refund Policy. If your order is running later than expected, please contact us and we will look into it and keep you updated.
Products may be shipped from one or more of our international warehouses and may not originate from within the United States. Depending on the shipping method used, your order may be delivered by USPS, UPS, FedEx, GoFo, UniUni, SpeedX, or another carrier. By placing an order, you acknowledge and agree to this shipping arrangement.
Customs and import duties. Where an order ships from outside the United States, it may be subject to customs duties, import taxes, or related fees imposed by U.S. customs authorities on arrival. In the great majority of cases these charges are already covered as part of our shipping arrangements, and you will not be asked to pay anything further. In the rare event that a customs duty or import fee is applied on delivery, this charge is the responsibility of the recipient, is not included in the product price or shipping cost charged at checkout, and is collected by the carrier or customs authority, not by us. We are not responsible for customs-related delays.
By placing an order, you agree to allow up to 30 days from the purchase date for delivery to be completed, and to contact us to report a delivery issue and give us a reasonable opportunity to investigate, including reviewing available tracking updates, before filing an "Item Not Received" dispute or chargeback with your payment provider. See also Section 14 (Chargeback and Payment Dispute Policy).
In the event of a return, responsibility for return shipping costs will depend on the reason for the return and the resolution offered, as described in Section 6.
You may request to cancel your order within 24 hours of placing it, provided it has not yet been dispatched. To cancel, please contact us immediately at contact@dogs-and-cats.co or by phone at +1 (307) 429-3969.
This 24-hour cancellation window applies regardless of the delivery address on the order. Once an order has been dispatched, or once the 24-hour window has passed, it can no longer be cancelled on the basis of an address change, upcoming move, or similar change in circumstances, but it may still be returned in accordance with our Return & Refund Policy (see Section 6) once received.
Filing a chargeback or payment dispute in place of requesting a cancellation within this 24-hour window, or in place of following the Return & Refund Policy after delivery, may be treated as evidence that the dispute is invalid. See Section 14.
At Dogs & Cats, we offer a 15-day return window. Customers may contact us regarding eligible items within 15 days of receipt. There are no hidden fees, restocking charges, or other deductions applied to refunds for returnable items. Depending on the circumstances, we may offer a replacement, store credit, or full refund at our discretion; a partial refund may apply only where a returned item is not received back in its original, resalable condition (for example, missing tags or signs of use), reflecting its reduced value. Full details are set out in our Return & Refund Policy, which forms part of these Terms.
For faulty, damaged, or incorrect items, no physical return of the original item is required; we will arrange a replacement directly. For all other eligible returns, a physical return is required and return postage is at the customer's cost unless stated otherwise at approval.
Where a physical return is required, you are responsible for shipping the item using a trackable method and retaining proof of shipment. Once you have initiated a return, you are responsible for monitoring the shipment and notifying us in writing if it appears delayed, lost, or held (including by customs) beyond the expected delivery window.
Where a physical return is required, any refund will only be issued once the returned item has been received and inspected at our facility; we are not responsible for items lost, delayed, or damaged in return transit. Once received and inspected, we will confirm receipt by email and process the applicable resolution, with any refund issued within 7 business days to the original payment method. Please note that banks or card issuers may require additional time to process the transaction.
Filing a "Credit Not Processed" or similar dispute or chargeback before a return has been received and inspected by us, or without prior written communication to us regarding a delay or issue with your return shipment, may be treated as evidence that the dispute is invalid. See Section 14.
If you receive an item that is damaged, faulty, or not as described, please contact us in writing at contact@dogs-and-cats.co within 24 hours of delivery, providing clear photos, video, and a detailed explanation of the issue, so that we have the opportunity to review and resolve the matter directly. We will respond to all such inquiries within 3 business days. Where the item is confirmed faulty, damaged, or incorrect, we will send a free replacement; where the item was received as advertised, any return shipping cost is the customer's responsibility, as described in Section 6.
A dispute or chargeback filed without first contacting us in writing regarding the issue may be treated as evidence that the dispute is invalid. See Section 14.
Exchanges are available for faulty, damaged, or incorrect items. Please contact us at contact@dogs-and-cats.co with your order number and photos. Instructions will be provided after approval.
Dogs & Cats complies with all applicable US consumer protection laws, including the Federal Trade Commission (FTC) regulations, the CAN-SPAM Act, and applicable state consumer protection statutes. Nothing in these Terms shall affect your statutory rights as a consumer.
By using our website, you agree not to use our products or services for illegal or unauthorized purposes, transmit malicious code, reproduce or resell any part of the Service without express written permission, or engage in any conduct that violates applicable laws. A breach of any Terms may result in immediate termination of your access to our Services.
Our website may contain links to third-party websites. We are not liable for third-party content, services, or transactions. We encourage you to review the policies of any third-party site before engaging with them.
All content on this website, including text, graphics, logos, and images, is the property of Dogs & Cats / EcomLift Group LLC or its licensors and is protected by applicable intellectual property laws.
If you believe material on this website infringes your copyright, please send a notice to our designated agent at contact@dogs-and-cats.co, including: (a) identification of the copyrighted work claimed to be infringed; (b) identification of the allegedly infringing material and its location on the site; (c) your contact information; (d) a statement of good-faith belief that the use is unauthorized; and (e) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the copyright owner.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS THAT VARY BY STATE.
We do not guarantee uninterrupted, secure, or error-free Service. Dogs & Cats and its affiliates are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products, except where such liability cannot be excluded under applicable law.
To the maximum extent permitted by applicable law, our total liability to you for any claim arising out of or in connection with these Terms, your purchase, or your use of our website or products, whether based in contract, tort, or any other legal theory, shall not exceed the total amount you paid for the product(s) giving rise to the claim.
You agree to indemnify and hold Dogs & Cats, EcomLift Group LLC, and their affiliates harmless from any claims or demands arising from your breach of these Terms or violation of any applicable laws or rights of third parties.
By completing a purchase, you acknowledge that you have received, or will receive, the goods as described. You agree that filing a chargeback or payment dispute for a transaction where the goods were delivered as described, where the applicable provisions of these Terms (including Sections 4 through 8) were not followed, or where no legitimate billing error, unauthorized use, or non-delivery occurred, constitutes a breach of these Terms. Nothing in this Section 14 limits your rights under applicable law, including the Fair Credit Billing Act (15 U.S.C. § 1666) and Regulation Z, or your rights under the rules of your card network.
In seeking to collect any amount described in this Section, we will not contact you before 8:00 a.m. or after 9:00 p.m. in your local time zone, misrepresent the nature, amount, or legal status of any amount owed, threaten any action we do not intend to take or are not legally entitled to take, or disclose the existence of a disputed or owed amount to third parties, except as necessary to refer the matter to a collections agency in accordance with this Section.
Where a chargeback is determined to be invalid, including through the card network's dispute resolution process, or through our own investigation, you agree that we may seek to recover the following directly from you:
(a) the value of the order, including shipping charges actually paid;
(b) the chargeback fee(s) charged to us by our payment processor as a direct result of the dispute; and
(c) our additional documented direct costs reasonably incurred as a result of the dispute, which may include administrative and processing costs, and other quantifiable financial impact directly caused by the dispute. The amount recoverable under this subsection (c) will vary by case and will be based on our actual, documented costs; an itemized accounting will be provided to you upon written request.
The amounts described in this Section 14.3 are limited to actual, documented, and reasonably foreseeable direct costs. They are not intended as a penalty, and do not include speculative, indirect, or unliquidated amounts such as general reputational harm.
Before referring any amount to collections, we will provide you with written notice of the amount owed, the basis for the charge, and a reasonable opportunity of seven (7) days to pay the amount or dispute our determination directly with us. If the amount remains unpaid after this seven (7) day period, we may proceed to refer the matter to a third-party collections agency.
If the amount described in Section 14.3 remains unpaid following the notice period in Section 14.4, we reserve the right to refer the debt to a third-party collections agency. You consent to being contacted by that agency regarding the debt in accordance with applicable law.
We may assign or transfer our right to collect amounts owed under this section to a third party, including a collections agency or debt buyer, without further notice to you beyond that described in Section 14.4.
If any provision of these Terms is found by a court to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect.
We are not liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disaster, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order or otherwise enter into these Terms. By placing an order, you represent that you meet this requirement.
By using our website or placing an order, you consent to receive communications from us electronically, including order confirmations, shipping notifications, and notices relevant to these Terms, and you agree that such electronic communications satisfy any legal requirement that such communications be in writing.
If you provide your mobile number and opt in to receive text messages from us, you consent to receive recurring automated marketing and/or transactional text messages at the number provided, in accordance with the Telephone Consumer Protection Act (TCPA). Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Message frequency varies.
We are committed to making our website accessible to all users, including people with disabilities, and aim to conform to applicable accessibility standards such as WCAG 2.1 Level AA. If you experience difficulty accessing any part of our website, please contact us at contact@dogs-and-cats.co so we can assist you and address the issue.
These Terms and any contract formed under them shall be governed by the laws of the State of Wyoming, United States, without regard to its conflict of laws principles. Any dispute arising under these Terms shall be subject to the jurisdiction of the state or federal courts located in Wyoming, except where applicable law requires otherwise.
Notwithstanding the foregoing, if you reside in a state whose consumer protection laws provide mandatory protections that cannot be waived by contract, nothing in this Section is intended to, or shall, deprive you of the protection of those mandatory provisions of the laws of your state of residence.
We reserve the right to amend these Terms at any time. Updated versions will be published on this page with the revised effective date. Continued use of our website following any changes constitutes acceptance of those changes.