Last Updated: March 26, 2026
Dogs & Cats is a pet accessories and apparel brand operated by EcomLift Group LLC, incorporated under the laws of the State of Wyoming, United States. We serve customers worldwide.
For any questions, concerns, or assistance, you may contact us at:
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM MT
We aim to respond to all inquiries within 24 hours.
We take all reasonable steps to ensure that the descriptions, images, and specifications of products listed on our website are accurate, truthful, and up to date. All product images are representative of the actual items sold. Descriptions accurately reflect the size, colour, material, and finish of the goods.
We strongly recommend checking the size chart provided on each product page before placing your order to ensure the best fit for your pet. Our support team is available to assist with sizing guidance prior to purchase.
We reserve the right to limit product sales, quantities, or services, discontinue products, or modify descriptions or pricing at our sole discretion. We cannot guarantee that product colours will display identically across all devices.
All prices are stated in USD ($) and are inclusive of any applicable taxes unless otherwise stated. Prices may be subject to change without prior notice but will not affect orders already confirmed.
Payment must be made in full at the time of purchase. We accept all major debit and credit cards, as well as PayPal, Apple Pay, Shop Pay, and other secure payment methods indicated on our website.
We aim to dispatch all orders within 1 to 3 business days of confirmation. Delivery timeframes may vary depending on your shipping location and selected service at checkout. Shipping costs are clearly displayed at checkout.
In the event of a return, customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect, in which case Dogs & Cats will cover all return shipping costs, provided the return is initiated in accordance with our return process (see Section 6).
You may request to cancel your order within 24 hours of placing it, provided it has not yet been dispatched. To cancel, please contact us immediately at contact@dogs-and-cats.co or by phone at +1 (307) 429-3969.
Once an order has been dispatched, it can no longer be cancelled but may be returned in accordance with our Return & Refund Policy (see Section 6).
At Dogs & Cats, we offer a 15-day return policy. Customers may return eligible items within 15 days of receipt for a full refund, subject to the conditions below.
Once the returned goods are received and inspected, we will confirm receipt by email and issue a full refund within 7 business days to the original payment method. Please note that banks or card issuers may require additional time to process the transaction.
If you receive an item that is damaged, faulty, or not as described, you are entitled to a full refund or replacement. Please contact us as soon as possible at contact@dogs-and-cats.co, within 48 hours of delivery, with clear photos showing the issue. We will provide return instructions and ensure that all associated costs, including return shipping, are covered by Dogs & Cats.
Exchanges are available for faulty, damaged, or incorrect items. Please contact us at contact@dogs-and-cats.co with your order number and photos. Instructions will be provided after approval.
Dogs & Cats complies with all applicable US consumer protection laws, including the Federal Trade Commission (FTC) regulations, the CAN-SPAM Act, and applicable state consumer protection statutes. Nothing in these Terms shall affect your statutory rights as a consumer.
By using our website, you agree not to use our products or services for illegal or unauthorized purposes, transmit malicious code, reproduce or resell any part of the Service without express written permission, or engage in any conduct that violates applicable laws. A breach of any Terms may result in immediate termination of your access to our Services.
Our website may contain links to third-party websites. We are not liable for third-party content, services, or transactions. We encourage you to review the policies of any third-party site before engaging with them.
We do not guarantee uninterrupted, secure, or error-free Service. The Service and products are provided "as is" and "as available." Dogs & Cats and its affiliates are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products, except where such liability cannot be excluded under applicable law.
You agree to indemnify and hold Dogs & Cats, EcomLift Group LLC, and their affiliates harmless from any claims or demands arising from your breach of these Terms or violation of any applicable laws or rights of third parties.
These Terms and any contract formed under them shall be governed by the laws of the State of Wyoming, United States. Any disputes arising shall be subject to the jurisdiction of the courts of Wyoming.
We reserve the right to amend these Terms at any time. Updated versions will be published on this page with the revised effective date. Continued use of our website following any changes constitutes acceptance of those changes.