At Dogs & Cats, we are committed to providing an exceptional shopping experience, including clear and reliable shipping for all our customers. We proudly offer free shipping on all orders over $100 within the United States.
We currently ship to and serve customers within the United States only.
Please allow 1 to 3 business days (Monday to Friday) for us to process and prepare your order for shipment. All packages are provided with a tracking number.
If we are unable to dispatch your order within 14 days of purchase, we will notify you by email and offer you the choice to keep waiting or cancel for a full refund. See "Delays" below.
This 5 to 10 business day window is our estimate for normal delivery. Separately, and only as an outer limit for tracking-related disputes, our Terms of Service and Return & Refund Policy allow up to 30 days from the order date before a package that still shows "in transit" becomes eligible for a full refund. The 30-day figure is not a typical delivery estimate, it's a safety net for the rare delayed shipment.
Please note: these transit times are estimates and may vary due to unforeseen circumstances such as courier issues or weather-related incidents. Business days do not include weekends or public holidays.
Orders may be fulfilled from one or more of our international warehouses and may not originate from within the United States. Depending on the shipping method used, your order may be delivered by USPS, UPS, FedEx, GoFo, UniUni, SpeedX, or another carrier. By placing an order, you acknowledge and accept this fulfillment arrangement.
About tracking gaps. Once your order is dispatched, you will receive a tracking number. Because your order may travel internationally before it reaches the domestic carrier network, it is normal for tracking to show little or no scan activity for up to 7 to 10 days while the shipment is in transit between origin and the United States. A lack of tracking updates during this period does not mean your order was not dispatched, and it is not itself a basis for cancellation or a refund. The relevant timelines are the ones set out in "Delays" below and in our Return & Refund Policy.
Where your order ships from outside the United States, it may be subject to customs duties, import taxes, or related fees charged by U.S. customs authorities on arrival. In the great majority of cases these charges are already covered as part of our shipping arrangements, and you will not be asked to pay anything further. In the rare event that a duty or import fee is applied on delivery, this charge is the responsibility of the recipient, is not included in the product price or shipping cost charged at checkout, and is collected directly by the carrier or customs authority, not by us.
We partner with trusted carriers for delivery within the United States:
Standard Shipping (5 to 10 business days) via USPS: $9.99 Free Standard Shipping on all orders over $100.
If we become aware that we cannot dispatch your order (meaning generate a shipping label and tracking number and hand it to a carrier) within 14 days of purchase, we will contact you by email as soon as reasonably possible and offer you the choice to (a) continue waiting, or (b) cancel your order for a full refund.
Once your order has been dispatched and a tracking number issued, it is considered shipped, even if tracking shows no further movement for several days while it is in international transit (see "About tracking gaps" above). This is normal and is not treated as a delivery failure. Please don't hesitate to reach out if you're concerned, and we'll look into it for you. An order is only treated as lost, and becomes automatically eligible for a full refund, if it has not been delivered within 30 days of the purchase date, per our Return & Refund Policy.
By placing an order, the customer confirms that they will be present and available to receive delivery at the shipping address provided within the next 30 days from the date of order.
Dogs & Cats cannot be held responsible for failed deliveries or lost packages where the customer is no longer present at the shipping address at the time of delivery.
If you need to change your shipping address, or your order was sent to a temporary address (e.g., due to moving, vacation, or a change in personal circumstances), please contact us as soon as possible. See "Cancellations" below for timing. We strongly recommend using a stable, permanent address when placing your order.
You may cancel your order within 24 hours of purchase for a full refund by contacting us at contact@dogs-and-cats.co with your order number. This 24-hour window applies regardless of the delivery address on the order.
After 24 hours, or once your order has been dispatched, cancellation is no longer available, including where the reason is a change of address, move, or similar change in circumstances, but you can return the item once received, in accordance with our Return & Refund Policy.
If you experience any issues such as delivery delays or a lost package, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely.
Once your order has been dispatched, you will receive an email with a tracking number. You can also track your order anytime by visiting our Order Tracking Portal.
For security and to reduce paper waste, we do not include a physical invoice or receipt inside your package. Your order confirmation email is your official receipt and electronic invoice. Please keep it for your records, and have it on hand if you need to make a return, warranty, or customs-related request.
For more details, visit our FAQs page or contact our customer support team.