Last Updated: March 26, 2026
Dogs & Cats is a pet accessories and apparel brand operated by EcomLift Group LLC, incorporated under the laws of the State of Wyoming, United States. We currently ship to and serve customers located in the United States, Canada, United Kingdom and Australia only.
For any questions, concerns, or assistance, you may contact us at:
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM MT We aim to respond to all inquiries within 24 hours.
To the best of our knowledge, the descriptions, images, and specifications of products listed on our website are accurate, truthful, and up to date. Product images are intended to be representative of the actual items sold, and descriptions are intended to reflect the size, colour, material, and finish of the goods; however, minor variations may occur.
We strongly recommend checking the size chart provided on each product page before placing your order to ensure the best fit for your pet. Our support team is available to assist with sizing guidance prior to purchase.
We reserve the right to limit product sales, quantities, or services, discontinue products, or modify descriptions or pricing at our sole discretion. We cannot guarantee that product colours will display identically across all devices.
All prices are stated in USD ($) and are exclusive of applicable sales tax, which is calculated based on your delivery address and displayed separately at checkout before you complete your purchase. Prices may be subject to change without prior notice but will not affect orders already confirmed.
Order acceptance and pricing errors. Your receipt of an order confirmation email does not constitute our acceptance of your order, nor does it confirm our offer to sell. It is only a confirmation that we received your order. We reserve the right, without prior notice, to limit or cancel quantities purchased, to refuse or cancel any order (including after it has been submitted or confirmed), and to correct any pricing, product description, or availability error, even after an order has been placed. If we cancel an order or correct a pricing error after you have been charged, we will notify you and issue a full refund of any amount paid for the cancelled or corrected item.
Payment must be made in full at the time of purchase. We accept all major debit and credit cards, as well as PayPal, Apple Pay, Shop Pay, and other secure payment methods indicated on our website.
Invoices. We do not include a physical invoice or receipt inside your package. Your order confirmation email serves as your official receipt and electronic invoice; please retain it for your records, warranty claims, customs purposes, or any return or refund request.
We aim to dispatch all orders within 1 to 3 business days of confirmation. Our estimated total delivery window (order handling plus transit) is 5 to 10 business days (or 6-13 business days for UK, Canada and Australia) (excluding Saturdays, Sundays, and public holidays), as detailed in our Shipping Policy; this is an estimate only and not a guaranteed delivery date. Actual delivery may take longer due to carrier delays, customs processing, or other factors outside our control. Shipping costs are clearly displayed at checkout.
Delay notice. If we become aware that we cannot dispatch your order (meaning generate a shipping label and tracking number and hand it to a carrier) within 14 days of purchase, we will notify you by email as soon as reasonably possible and offer you the choice to (a) continue waiting, or (b) cancel your order for a full refund. Once a tracking number has been issued, your order is considered dispatched, even if tracking shows little or no movement for a period of time. Because your order may travel internationally before reaching the domestic carrier network, it is normal for tracking to show no scan activity for up to 7 to 10 days in transit. This gap in tracking updates does not mean your order was not dispatched and does not itself entitle you to cancel your order or a refund. An order is only treated as lost, and becomes automatically eligible for a full refund, if it has not been delivered within 30 days of the purchase date, as described in Section 6 (Lost Package Policy) of our Return & Refund Policy. If your order is running later than expected, please contact us and we will look into it and keep you updated.
Products may be shipped from one or more of our international warehouses and may not originate from within the United States. Depending on the shipping method used, your order may be delivered by USPS, UPS, FedEx, GoFo, UniUni, SpeedX, or another carrier. By placing an order, you acknowledge and agree to this shipping arrangement.
Customs and import duties. Where an order ships from outside the United States, it may be subject to customs duties, import taxes, or related fees imposed by U.S. customs authorities on arrival. The same applies to customers in the UK, Canada and Australia. In the great majority of cases these charges are already covered as part of our shipping arrangements, and you will not be asked to pay anything further. In the rare event that a customs duty or import fee is applied on delivery, this charge is the responsibility of the recipient, is not included in the product price or shipping cost charged at checkout, and is collected by the carrier or customs authority, not by us. We are not responsible for customs-related delays.
By placing an order, you agree to allow up to 30 days from the purchase date for delivery to be completed, and to contact us to report a delivery issue and give us a reasonable opportunity to investigate, including reviewing available tracking updates, before filing an "Item Not Received" dispute or chargeback with your payment provider. See also Section 14 (Chargeback and Payment Dispute Policy).
In the event of a return, responsibility for return shipping costs will depend on the reason for the return and the resolution offered, as described in Section 6.
Shipping address accuracy. It is your responsibility to provide a complete and correct shipping address at checkout, and to ensure it remains accurate and deliverable. We are not responsible for orders that are delayed, misdelivered, returned to sender, or not delivered because of an incorrect, incomplete, or outdated address provided by you. Where non-delivery results from an incorrect address you provided, the order is not eligible for a refund or reshipment at our expense, and any resulting "Item Not Received" dispute or chargeback will not be considered valid under Section 14. If you notice an error in your shipping address, contact us immediately at contact@dogs-and-cats.co; we will attempt to correct it if the order has not yet been dispatched, but cannot guarantee a correction is possible once an order has entered fulfillment.
Delivered but Not Received. Where tracking indicates that an order has been marked as "Delivered," but you have not received the package, you must first check with neighbors, household members, or building/property management, and contact the carrier or your local post office to request proof of delivery or further investigation. If the package cannot be located, you must contact us with supporting documentation within the timeframe set out in Section 6. Following our own investigation, we may, at our discretion, offer a store credit or reshipment, depending on the circumstances; this remedy is not automatic and is not owed as a matter of right.
We are not responsible for mail theft or loss occurring after a carrier has confirmed delivery to the address provided at checkout. Where theft is suspected, you are responsible for reporting the matter to your local police department and, where applicable, your insurance provider. A chargeback or payment dispute filed on the basis of a confirmed "Delivered" status, without first following this process, may be treated as evidence that the dispute is invalid under Section 14.
You may request to cancel your order within 24 hours of placing it, provided it has not yet been dispatched. To cancel, please contact us immediately at contact@dogs-and-cats.co .
This 24-hour cancellation window applies regardless of the delivery address on the order. Once an order has been dispatched, or once the 24-hour window has passed, it can no longer be cancelled on the basis of an address change, upcoming move, or similar change in circumstances, but it may still be returned in accordance with our Return & Refund Policy (see Section 6) once received.
Filing a chargeback or payment dispute in place of requesting a cancellation within this 24-hour window, or in place of following the Return & Refund Policy after delivery, may be treated as evidence that the dispute is invalid. See Section 14.
At Dogs & Cats, we offer a 15-day return window. Customers may contact us regarding eligible items within 15 days of receipt. There are no hidden fees, restocking charges, or other deductions applied to refunds for returnable items. Depending on the circumstances, we may offer a replacement, store credit, or full refund at our discretion; a partial refund may apply only where a returned item is not received back in its original, resalable condition (for example, missing tags or signs of use), reflecting its reduced value. Full details are set out in our Return & Refund Policy, which forms part of these Terms.
For faulty, damaged, or incorrect items, no physical return of the original item is required; we will arrange a replacement directly. For all other eligible returns, a physical return is required and return postage is at the customer's cost unless stated otherwise at approval.
Where a physical return is required, you are responsible for shipping the item using a trackable method and retaining proof of shipment. Once you have initiated a return, you are responsible for monitoring the shipment and notifying us in writing if it appears delayed, lost, or held (including by customs) beyond the expected delivery window.
Where a physical return is required, any refund will only be issued once the returned item has been received and inspected at our facility; we are not responsible for items lost, delayed, or damaged in return transit. Once received and inspected, we will confirm receipt by email and process the applicable resolution, with any refund issued within 7 business days to the original payment method. Please note that banks or card issuers may require additional time to process the transaction.
Filing a "Credit Not Processed" or similar dispute or chargeback before a return has been received and inspected by us, or without prior written communication to us regarding a delay or issue with your return shipment, may be treated as evidence that the dispute is invalid. See Section 14.
If you receive an item that is damaged, faulty, or not as described, please contact us in writing at contact@dogs-and-cats.co within 24 hours of delivery, providing clear photos, video, and a detailed explanation of the issue, so that we have the opportunity to review and resolve the matter directly. We will respond to all such inquiries within 3 business days. Where the item is confirmed faulty, damaged, or incorrect, we will send a free replacement; where the item was received as advertised, any return shipping cost is the customer's responsibility, as described in Section 6.
A dispute or chargeback filed without first contacting us in writing regarding the issue may be treated as evidence that the dispute is invalid. See Section 14.
Exchanges are available for faulty, damaged, or incorrect items. Please contact us at contact@dogs-and-cats.co with your order number and photos. Instructions will be provided after approval.
Dogs & Cats complies with all applicable US consumer protection laws, including the Federal Trade Commission (FTC) regulations, the CAN-SPAM Act, and applicable state consumer protection statutes. Nothing in these Terms shall affect your statutory rights as a consumer.
By using our website, you agree not to use our products or services for illegal or unauthorized purposes, transmit malicious code, reproduce or resell any part of the Service without express written permission, or engage in any conduct that violates applicable laws. A breach of any Terms may result in immediate termination of your access to our Services.
Our website may contain links to third-party websites. We are not liable for third-party content, services, or transactions. We encourage you to review the policies of any third-party site before engaging with them.
All content on this website, including text, graphics, logos, and images, is the property of Dogs & Cats / EcomLift Group LLC or its licensors and is protected by applicable intellectual property laws.
If you believe material on this website infringes your copyright, please send a notice to our designated agent at contact@dogs-and-cats.co, including: (a) identification of the copyrighted work claimed to be infringed; (b) identification of the allegedly infringing material and its location on the site; (c) your contact information; (d) a statement of good-faith belief that the use is unauthorized; and (e) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the copyright owner.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS THAT VARY BY STATE.
We do not guarantee uninterrupted, secure, or error-free Service. Dogs & Cats and its affiliates are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products, except where such liability cannot be excluded under applicable law.
To the maximum extent permitted by applicable law, our total liability to you for any claim arising out of or in connection with these Terms, your purchase, or your use of our website or products, whether based in contract, tort, or any other legal theory, shall not exceed the total amount you paid for the product(s) giving rise to the claim.
You agree to indemnify and hold Dogs & Cats, EcomLift Group LLC, and their affiliates harmless from any claims or demands arising from your breach of these Terms or violation of any applicable laws or rights of third parties.
By completing a purchase, you acknowledge that you have received, or will receive, the goods as described. You agree that filing a chargeback or payment dispute for a transaction where the goods were delivered as described, where the applicable provisions of these Terms (including Sections 4 through 8) were not followed, where non-delivery resulted from an incorrect shipping address you provided (see Section 4), or where no legitimate billing error, unauthorized use, or non-delivery occurred, constitutes a breach of these Terms. Nothing in this Section 14 limits your rights under applicable law, including the Fair Credit Billing Act (15 U.S.C. § 1666) and Regulation Z, or your rights under the rules of your card network.
In seeking to collect any amount described in this Section, we will not contact you before 8:00 a.m. or after 9:00 p.m. in your local time zone, misrepresent the nature, amount, or legal status of any amount owed, threaten any action we do not intend to take or are not legally entitled to take, or disclose the existence of a disputed or owed amount to third parties, except as necessary to refer the matter to a collections agency in accordance with this Section.
Where a chargeback is determined to be invalid, including through the card network's dispute resolution process, or through our own investigation, you agree that we may seek to recover the following directly from you:
(a) the value of the order, including shipping charges actually paid;
(b) the chargeback fee(s) charged to us by our payment processor as a direct result of the dispute; and
(c) our additional documented direct costs reasonably incurred as a result of the dispute, which may include administrative and processing costs, reasonable fees or commissions charged by a third-party collection agency engaged to recover the amount owed, and other quantifiable financial impact directly caused by the dispute. Any collection agency fee or commission included under this subsection will be disclosed to you as part of the itemized accounting described below.
The amounts described in this Section 14.3 are limited to actual, documented, and reasonably foreseeable direct costs. They are not intended as a penalty, and do not include speculative, indirect, or unliquidated amounts such as general reputational harm. An itemized accounting will be provided to you upon written request.
Before referring any amount to collections, we will provide you with written notice of the amount owed, the basis for the charge, and a reasonable opportunity of seven (7) days to pay the amount or dispute our determination directly with us. If the amount remains unpaid after this seven (7) day period, we may proceed to refer the matter to a third-party collections agency.
If the amount described in Section 14.3 remains unpaid following the notice period in Section 14.4, we reserve the right to refer the debt to a third-party collections agency. You consent to being contacted by that agency regarding the debt in accordance with applicable law.
We may assign or transfer our right to collect amounts owed under this section to a third party, including a collections agency or debt buyer, without further notice to you beyond that described in Section 14.4.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO PARTICIPATE IN A CLASS ACTION.
Except for disputes that qualify for small claims court (Section 15.6) or where you have validly opted out (Section 15.7), you and Dogs & Cats (operated by EcomLift Group LLC) agree that any dispute, claim, or controversy arising out of or relating to these Terms, your purchase, or your use of our website or products ("Dispute") will be resolved through binding, individual arbitration, rather than in court. This Section is governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16) and not by any state law limiting arbitration, to the fullest extent the FAA applies and preempts such state law.
Any question about whether a particular Dispute is subject to arbitration under this Section shall itself be decided by the arbitrator, not a court, except that any challenge to the validity or enforceability of Section 15.4 (Class Action Waiver) as a whole shall be decided by a court of competent jurisdiction.
Before either party files an arbitration demand or a lawsuit, you agree to first contact us at contact@dogs-and-cats.coand describe the Dispute in writing, providing your order number and a description of the issue. We will attempt to resolve the Dispute informally within 30 days of receiving your notice. Neither party may commence arbitration or file suit until this 30-day informal resolution period has concluded without resolution. This requirement does not apply to the notice-and-cure process already described in Section 14.4 for chargeback-related amounts, which governs instead for those disputes.
YOU AND DOGS & CATS EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both parties agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class or representative proceeding. If a court or arbitrator determines that this class action waiver is unenforceable as to a particular claim or request for relief, that specific claim or request must be brought in court, and the remainder of this Section, including the requirement of individual arbitration for all other claims, remains in full force.
Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, available at adr.org. A single arbitrator will be appointed. You may elect to have the arbitration conducted by telephone, based on written submissions, or in person in the federal judicial district that includes your billing address or another mutually agreed location.
If 25 or more similar Disputes are filed against Dogs & Cats by the same or coordinated counsel within a similar time period, the parties agree that the AAA's Mass Arbitration Supplementary Rules (or equivalent successor rules addressing coordinated filings) then in effect will govern, including any provisions for staged filing fees, bellwether proceedings, or mediation of a batch of claims prior to individual arbitration proceeding.
Either party may bring an individual claim in small claims court instead of arbitration, if the claim qualifies for that court's jurisdiction and remains in that court on an individual, non-class basis.
You may opt out of this entire Section 15 (Sections 15.1 through 15.5 and 15.9) by sending written notice to contact@dogs-and-cats.co within 30 days of your first order with us, stating your name, order number, and that you wish to opt out of arbitration. If you validly opt out, neither you nor we are bound by the arbitration or class-action-waiver provisions of this Section as to you, and Section 21 (Governing Law) governs any Dispute between us in court, but the class-action-waiver principle in Section 15.4 and jury-trial waiver in Section 15.9 remain our position and will be asserted to the maximum extent permitted by applicable law even in that circumstance. All other provisions of these Terms remain in full force regardless of whether you opt out.
We will pay all AAA filing, administration, and arbitrator fees for individual claims under $10,000, unless the arbitrator determines your claim is frivolous, in which case fee allocation will follow the AAA Consumer Arbitration Rules. We acknowledge our obligations, where applicable, to pay arbitration fees and costs within any deadline required by applicable state law governing consumer arbitration fee payment (for example, California Code of Civil Procedure §§ 1281.97–1281.99), and that failure to do so may result in the consequences specified by that law.
To the extent any Dispute proceeds in court rather than arbitration (including under Section 15.6 or 15.7), you and Dogs & Cats each waive any right to a jury trial to the fullest extent permitted by law.
If any part of this Section 15, other than the Class Action Waiver in Section 15.4, is found to be unenforceable, the remainder of this Section will remain in effect. If the Class Action Waiver in Section 15.4 is found unenforceable in its entirety, this entire Section 15 (the agreement to arbitrate) is void as to the Dispute at issue, and that Dispute will proceed in court as described in Section 21.
Any claim or cause of action arising out of or related to your use of our website, these Terms, or your purchase must be filed within one (1) year after the claim or cause of action arose, or it will be permanently barred, to the extent permitted by applicable law. Some states do not permit a contractual shortening of the statute of limitations for certain claims; in those cases, the applicable state-law limitations period governs instead of this Section for that claim only.
If any provision of these Terms is found by a court to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect.
We are not liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disaster, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order or otherwise enter into these Terms. By placing an order, you represent that you meet this requirement.
By using our website or placing an order, you consent to receive communications from us electronically, including order confirmations, shipping notifications, and notices relevant to these Terms, and you agree that such electronic communications satisfy any legal requirement that such communications be in writing.
If you provide your mobile number and opt in to receive text messages from us, you consent to receive recurring automated marketing and/or transactional text messages at the number provided, in accordance with the Telephone Consumer Protection Act (TCPA). Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Message frequency varies.
We are committed to making our website accessible to all users, including people with disabilities, and aim to conform to applicable accessibility standards such as WCAG 2.1 Level AA. If you experience difficulty accessing any part of our website, please contact us at contact@dogs-and-cats.co so we can assist you and address the issue.
Except as provided in Section 15 (Dispute Resolution, Arbitration, and Class Action Waiver), these Terms and any contract formed under them shall be governed by the laws of the State of Wyoming, United States, without regard to its conflict of laws principles. Any Dispute that is not subject to arbitration under Section 15 (including because you validly opted out under Section 15.7, or because a claim proceeds in small claims court under Section 15.6) shall be subject to the jurisdiction of the state or federal courts located in Wyoming, except where applicable law requires otherwise or where the small claims court of your residence has jurisdiction.
Notwithstanding the foregoing, if you reside in a state whose consumer protection laws provide mandatory protections that cannot be waived by contract, nothing in this Section is intended to, or shall, deprive you of the protection of those mandatory provisions of the laws of your state of residence.
We reserve the right to amend these Terms at any time. Updated versions will be published on this page with the revised effective date. Material changes to Section 15 (Dispute Resolution, Arbitration, and Class Action Waiver) will not apply retroactively to a Dispute that arose, or of which we received notice, before the effective date of the change, unless you agree otherwise. Continued use of our website following any changes constitutes acceptance of those changes.
This Section 26 applies to customers residing in Australia, Canada, and the United Kingdom and supplements the Terms above. Nothing in these Terms limits any right or remedy that cannot lawfully be excluded or limited under the law of your country of residence.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified.
Section 15 (Dispute Resolution, Arbitration, and Class Action Waiver) does not apply to you. Any dispute will be subject to the non-exclusive jurisdiction of the courts of New South Wales, Australia, and nothing here prevents you from making a complaint to the ACCC or your state or territory consumer protection agency.
Nothing in these Terms limits any right or remedy available to you under the consumer protection legislation of your province or territory of residence.
Section 15 (Dispute Resolution, Arbitration, and Class Action Waiver) does not apply to you. You may bring a claim in the courts of your province of residence, or, where eligible, in small claims court.
If you are a consumer resident in Quebec, these Terms are available to you in French on request — contact us at contact@dogs-and-cats.co.
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, including your rights in relation to goods that are not of satisfactory quality, not fit for purpose, or not as described.
In addition to Section 5 (Cancellations), you have a statutory right to cancel your order for any reason within 14 days of receiving the goods. To exercise this right, contact us at contact@dogs-and-cats.co within that period. You will then have 14 days to return the goods, and we will refund you within 7 business days of receiving the returned goods. This right does not apply to goods made to your specification or clearly personalised.
Section 15 (Dispute Resolution, Arbitration, and Class Action Waiver) does not apply to you. You may bring proceedings in the courts of England and Wales, Scotland, or Northern Ireland, depending on where you are domiciled.
Any personal data collected from UK customers is handled in accordance with the UK GDPR and the Data Protection Act 2018, as set out in our Privacy Policy.